Description
Pay: $17.00-$21.00 per hour
Schedule: Full-time; Monday-Friday.
Position Overview:
The Customer Service Representative supports A1 Mechanical's growing residential new-construction division and serves as an important communication link between builders, inspectors, field employees, and office staff.
Responsibilities:
· Answer incoming phone calls and direct inquiries professionally
· Pull HVAC permits with local jurisdictions
· Schedule inspections and coordinate with building departments
· Maintain permit and inspection records
· Communicate with builders, project managers, and field personnel
· Enter and update job information in company software
· Process paperwork and maintain accurate project files
· Assist with scheduling and administrative support
· Prepare reports and documents for management
Qualifications:
· Strong communication and customer service skills
· Excellent organizational skills and attention to detail
· Ability to manage multiple tasks in a fast-paced environment
· Comfortable using computers and learning new software
· Professional phone etiquette
· Previous office or customer service experience preferred
· Construction or HVAC experience is a plus but not required
Benefits:
· 401(k)
· 401(k) matching
· Health insurance
· Dental insurance
· Vision insurance
· Paid time off
· Paid training
· Opportunities for growth and advancement